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Frequently Asked Questions

What is Autoship?

Autoship is an easy and convenient way to set up repeat deliveries of all your pet’s favorite Tartar Shield Products! You can customize the schedule of each product in your Autoship making sure you never run out plus with every Autoship order you save an extra 5%.

Can I change how often I get my Delivery?

Yes! Go to My Account and select “Scheduled Orders” from the left-hand navigation. Here you will find all your Autoship scheduled orders with options to adjust your shipments to fit your pet’s schedule.

What frequency options do I have?

During checkout or on your Scheduled Orders page, you have the option to set your scheduled orders every 3 weeks, 30 days, 60 days, 90 days or 120 days.

Can I have multiple Autoship Orders?

Yes! You have the option to have as many schedule orders as you need. However, we recommend having a single Autoship Order as you pay the shipping on every order.

What is Autoship?

Autoship is an easy and convenient way to set up repeat deliveries of all your pet’s favorite Tartar Shield Products! You can customize the schedule of each product in your Autoship making sure you never run out plus with every Autoship order you save an extra 5%.

Can I change how often I get my Delivery?

Yes! Go to My Account and select “Scheduled Orders” from the left-hand navigation. Here you will find all your Autoship scheduled orders with options to adjust your shipments to fit your pet’s schedule.

What frequency options do I have?

During checkout or on your Scheduled Orders page, you have the option to set your scheduled orders every 3 weeks, 30 days, 60 days, 90 days or 120 days.

Can I have multiple Autoship Orders?

Yes! You have the option to have as many schedule orders as your need. However, we recommend having a single Autoship Order as you pay the shipping on every order.

Managing your Auto-Ship Account:

If you forgot your password, you can reset it.

You can also log in and make changes to your password on the Account Details page.

  1. Go to tartarshield.com and select “My Account” in the top right corner of your screen.
  2. Click on “Lost your password?”
  3. Enter the email address on your Tartar Shield account on the next page.
  4. After you enter your email address, you’ll receive an email from info@tartarshield.com with instructions on how to reset your password.
  1. Visit My Account > Payment Methods and add a new Payment Method.
  2. You may choose to apply the new Payment Method to all your existing Scheduled Orders (using the cycle button).
  3. Or you can visit My Account > Scheduled Orders, select Edit Payment Method, and update your payment method with the desired option.
  4. Once you have updated the payment methods, set the Next Occurrence Date as desired and then Resume the Scheduled Order. To process immediately, select the current date.
  5. This will trigger the Scheduled Order to process with the updated payment method on the Next Occurrence Date selected.
  1. Visit My Account > Scheduled Orders and then select the “Pause” or “Resume” button.
  2. Note: If the Next Occurrence Date is the current or past date, resuming a Scheduled Order will trigger it to process immediately.
  1. Visit My Account > Scheduled Orders and then select “Delete.”
  2. Then confirm the order deletion.
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